Select Page

FREQUENTLY ASKED QUESTIONS

THE COURSES

Q. Is there a guarantee?

Yes … I have a 14-day doing guarantee.
 
If you don’t receive massive value from our training, just email to let me know at info@bothendsofthelead.com.au and I will refund you.
 
I don’t think it’ll come to that, but if you put the work in and follow the strategies and it you don’t feel it’s right for you …
 
… just email me within 14 days and i’ll refund you no questions asked.
 
Either get the results you want or you get your money back. It’s as simple as that!
 
Click here for more information on our guarantee.
 
Q. How long will it take to get access to my courses?
 
You’ll receive immediate access!
 
Your log in will be sent directly to your email inbox and it’s yours to keep forever!
 
So you can use all of the life changing techniques and strategies for any dog you share your life with in the future too!
 

LIVE CALLS

Q. I have joined the Senior Dog Online Classes, how do I book in my 15 Minute Personalised Support Call with Tim?
 
Simply click on the link HERE and you’ll be directed to the link to book in your call.
 
Q. I have joined the Your Dog & Arthritis Academy, how do I access the Live Monthly Support Calls with Tim?
 
Make sure you have joined the private Facebook Group first. You will have been sent the link to join in your introductory email after joining the Academy.
Once you have joined you can access the Live Support Calls in the Facebook Group.
If you have a question you would like covered in the support call you can send it to info@bothendsofthelead.com.au
Click HERE to see the dates for the Academy Live Monthly Support Calls.
 
Q. What if I can’t make the live call?

Don’t worry, if you can’t make the call live, all calls are recorded and the replays uploaded into the Your Dog & Arthritis Academy Facebook Group so you can watch them there at any time.

If you have a question but can’t make it live, just submit your question to info@bothendsofthelead.com.au and Tim will be sure to answer it in live call or via email so that you can keep moving forward with the training.

ADMIN SUPPORT

Q. Where do I change my password?

You can update your password here. If you have any problems, just email info@bothendsofthelead.com.au and we’ll be able to help you out.

Q. How do I update my credit card?

Just click here to enter a new credit card via our secure payment portal. Be sure to click the “Pay with Credit Card” option at this link.

Once done, please email info@bothendsofthelead.com.au to let us know and we’ll be able to update your membership subscription to the new credit card you’ve provided.

FACEBOOK GROUPS

Q. How can I join the Your Dog & Arthritis Facebook Group of The Your Dog & Arthritis Academy Facebook Group?

The Your Dog & Arthritis Academy Facebook Group is an exclusive private group for those participating in the Your Dog & Arthritis Academy Training Program.

You can request to join the group here.

The Your Dog & Arthritis Facebook Group is open to anyone who has enrolled in any of the training programs.

You can request to join the group here.